Frequently Asked Questions
Alerts
Question: How do I use the Kimball
Elavator Swipe Card System?
Answer: The elevator swipe card system controls access to Kimball
floors 2 - 6, and the basement, during off hours, weekends, and
holidays. The swipe card system grants faculty, students, staff
and university personnel different levels of access during these
times. [top]
Question: How do I find out about Computer
Viruses and Security Threats?
Answer: In many cases, IT Services will notify School faculty of
virus and security threats via email. This information will also
be available through the Alerts page. [top]
Question: How do I perform a "Windows™
Update?"
Answer: Microsoft™ regularly notifies users of its operating
systems and products of "critical updates." These updates
correct product security and performance issues. Steps
to perform these updates are listed out on the Alerts page. [top]
Question: I received
an email message about a virus, conspiracy, or unlikely opportunity
that requested I forward the message on to
other users. How do I know whether this email is legitimate?
Answer: It is probably a hoax. Symantic maintains a list
of known hoaxes.
Check their list to see if something similar to the email you received is listed.
If so, just delete the message. [top]
Computer and Network Support
Question: What does Computer Support include?
Answer: Anything to do with computer and peripheral hardware or
software. For example: operating systems, anti-virus software, patches,
memory upgrades, hard drives, new monitors, printer repairs, etc
(additional information). [top]
Question: What does Network Support include?
Answer: Anything to do with data cables, routers, servers, disk
quotas, accounts, email, etc. [top]
Question: How do I Request
Computer or Network Support?
Answer: All requests for computer and network support should be
made through the online request
form. This service is available to all faculty and staff in
the School of PHHP (additional information).
[top]
Question: Do Graduate
Students have Computer Accounts where they can keep folders
and files?
Answer: The School of PHHP maintains a server on which graduate
students have individual accounts. Undergraduate students typically
do not have accounts on SPHHP servers. All graduate students have
100 MB (mega bytes) on the student server. [top]
Question: What should I do if I Can't Log
On ... I Can't Use Email?
Answer: If you are on-campus, the best option is to ask a colleague
to contact computer support using the online
request form. If you are off-campus or if everyone is experiencing
the same difficulties then contact Mike
or Tim by phone. [top]
Question: What computer and network Facilities does the School of PHHP have?
Answer: The school has about 300 personal computers, 150 printers,
1 public PC lab, 4 graduate PC labs, ... (additional
information). [top]
Website and Database Support
Question: How do I Request
Website or Database Support?
Answer: All requests for website development and should be made
through the online request form.
This service is available to all faculty and staff in the School
of SPHHP (additional information).
[top]
Question: Who created the SPHHP Website?
Answer: The School employs a professional website developer who
is responsible for site structure, look and feel, usability, accessibility,
statistics, database development and Internet search visibility.
[top]
Question: Who creates Departmental
Web Pages?
Answer: Each department has one or more website developers who are
responsible for the content and links for their respective web pages.
These developers also contribute to Internet search visibility,
look and feel and usability of their pages. [top]
Question: What Tools and Expertise are available for website development?
Answer: School and departmental website developers draw upon substantial
expertise and
are aided by a wide range of tools.
[top]
Computer Labs
Question: Does the School of PHHP have
any Public Computer Labs?
Answer: There is one Public Lab in Kimball 113 jointly maintained by the School of PHHP and the School of Nursing.
The Public computer lab is available to all of the faculty and students
in the School of PHHP and the School of Nursing. (additional
Information). [top]
Question: Do graduate students have a "Disk
Quota" so they can store their folders and files?
Answer: Yes, each graduate student within the School has an account
on the "Student Server" and a 100 MB disk quota. [top]
Question: Do the Public Computer
Labs have Online Printers?
Answer: Kimball 113 has 2 black and white printers
that can be accessed from the personal computers within these rooms.
There is no cost to use these printers at this time. [top]
Question: Does the School of PHHP have any
UNIX Workstation Labs?
Answer: No - the Department of Biostatistics no longer maintains a UNIX Workstation
Lab.
Question: Are there Graduate Student
Computer Labs?
Answer: Yes - the Departments of Exercise and Nutrition Sciences,
Rehabilitation Science, and Social and Preventive Medicine maintain
Graduate Computer Labs. These labs are only
available to the graduate students in their respective departments
(additional information).
[top]
Question: Can faculty Reserve
Computer Labs for their classes?
Answer: Yes - public computer
labs and graduate computer
labs can be reserved by SPHHP faculty for their classes. Follow
the links to find out how you can reserve these labs. [top]
Resources
Question: Does the School of PHHP have a
Plotter?
Answer: Yes - the School has a Hewlett Packard DesignJet Z3100ps GP Photo, Color/Black and White Inkjet with resolution up to 2400 x 1200 with photo quality (purchased March 2008). In order to use the plotter, Departments
and Research Centers must buy in to the "plotter account"
(additional information).
[top]
Question: Does the University provide
any Free Software to faculty or students?
Answer: Yes - the University has a great deal of free software available
to faculty and students. Supported platforms include Windows™,
MacIntosh™ and Linux (additional
information). [top]
Question: What is UBiquity Software?
Answer: The UBiquity program provides high demand software packages
to university faculty and students. Software available through UBiquity
includes: Minitab 13.1; Maple V Release 6; MathCad 8; AutoDesk;
Netlibrary; eBook Reader and many other packages. To access this
software you must install a "Citrix Client" must be installed
on your PC and you must have a valid UBIT username and password
(additional information).
[top]
Question: How can I set up a secure off-campus
connection to the University network?
Answer: With the Off-campus Virtual Private Network you can
create a secure connection [via cable modem, digital service line,
phone modem] between your personal computer and the University network.
Off-Campus VPN allows you to manage email, file transfers, calendaring,
and other applications in a secure manner (additional
information). [top]
Question: Does the University provide free
Firewall Software for my personal computer?
Answer: No - currently the University does not have free or price
discounted Firewall software available to its faculty and students.
We have listed out a number of popular commercial products (additional
information). [top]
Question: Does the University
provide resources for Online Course Development?
Answer: Yes - the University has Blackboard software for online
course development (additional
information). [top]
Question: Does the University provide
a low cost Conference Call service for its faculty?
Answer: Yes - the University has an arrangement with AT&T to
provide low cost conference call service to University faculty (additional
information). [top]
