Competency Group: Universal Design
Description: The SWiFT 9 Irish national standard agreement provides requirements for Universal Designs in the development of accessible and usable products and services. It contains a set of usability based tables as a tool for assessing whether relevant Universal Design guidelines are represented in customer services written, verbal and web-based communication designs.
Citation for Description: Described by authors
Units: Qualitative assessment
Advantages: Specially for customer services communication designs, this tool is based on 4 of the 7 Principles of Universal Design to guide and evaluate design applications through a user interaction format.
Limitations: Guidance standard requires purchase.
Regulations: The National Standards Authority Ireland (NSAI) SWiFT 9: 2012 Universal Design for Energy Suppliers http://www.nsai.ie
Target Audience: Marketing and R&D and Top management
Relevant to Universal Design: Yes
Stages and Steps: 1.2, 2.1, 2.2, 4.2, 4.3, 4.11, 4.12, 5.3, 6.1, 6.3, 7.10, 7.11, 8.2, 9.1
Free Resource: Corporate Reputations Ltd. (2012). Company News: NSAI Develop World’s First Standard on Universal Design. Retrieved from http://www.nsai.ie/Special-Pages/News/NSAI-Develop-World%E2%80%99s-First-Standard-on-Universal-D.aspx
Free Resource: NSAI Global. (2015). NSAI SWiFT. Retrieved from https://www.nsai.ie/our-services/standardization/about-standards/nsai-swift.aspx
Purchase Resource: The National Standards Authority Ireland (NSAI) SWiFT 9: 2012 Universal Design for Energy Suppliers http://www.nsai.ie