Human performance technology (HPT)

Competency Group: Business

Type: Process

Description: Human Performance Technology (HPT), a systematic approach to improving productivity and competence, uses a set of methods and procedures — and a strategy for solving problems — for realizing opportunities related to the performance of people. More specific, it is a process of selection, analysis, design, development, implementation, and evaluation of programs to most cost-effectively influence human behavior and accomplishment. It is a systematic combination of three fundamental processes: performance analysis, cause analysis, and intervention selection, and can be applied to individuals, small groups, and large organizations.

Citation for Description: International Society for Performance Improvement. (2011). What is HPT?. Retrieved from

Advantages: Through careful application of human performance technology principles, many overheads and redundancies within a process can be eliminated.

Limitations: This type of activity is usually performed by SME's and larger companies, and can be expensive and time consuming.

Target Audience: Top management

Relevant to Universal Design: Yes

Stages and Steps: 4.5, 7.10

Free Resource: Pershing, J. A. (2006). Handbook of human performance technology. Pfeiffer. Retrieved from

Purchase Resource: International Society for Performance Improvement. (2012). Performance technology toolkit. Retrieved from